Privacy Policy

1. Introduction & Scope

At The Crochet Suman, we value your privacy and trust. This Privacy Notice describes how we collect, use, store, and protect personal data that you share with us when visiting our website, exploring our handmade crochet catalog, or contacting us for orders and custom creations.

This policy complies with the Digital Personal Data Protection (DPDP) Act, 2023 of India and its operational rules.

2. Data Fiduciary Information

The entity responsible for determining the purpose and means of processing your personal data is:

• Entity Name: The Crochet Suman
• Founder: Suman Bala
• Operating Location: Sec-47, Chandigarh, India
• Official Email: [email protected]
• Official Contact / WhatsApp: +91 85839 37820

3. What Personal Data We Collect

We adhere to the principle of data minimization. We only collect the information necessary to fulfill your enquiries and orders:

• Contact Information: Your name, email address, and phone / WhatsApp number when you submit an enquiry form or message us.
• Order Details: Delivery address, product preferences, and custom specifications when purchasing our crochet items.
• Communication Records: Messages exchanged regarding custom requests, order statuses, or customer support queries.

Note: We do not store payment card numbers, CVVs, or bank credentials. All transactions are coordinated securely via verified payment links or direct communication.

4. Lawful Purpose of Data Processing

We process your data strictly for the following purposes:

• Responding to your product queries, custom order requests, and customer support.
• Processing, crafting, packaging, and dispatching your handmade crochet orders across India.
• Sending order confirmation and shipping updates via WhatsApp or Email.
• Complying with applicable legal, accounting, and taxation obligations in India.

5. Data Storage & Protection

We take appropriate administrative and technical safeguards to keep your personal data safe from unauthorized access, loss, or alteration. Your information is accessed solely by authorized team members to process your orders.

6. Third-Party Sharing

We never sell, rent, or trade your personal data. We only share necessary details with trusted service providers strictly required to complete your order:

• Courier & Delivery Partners: Sharing your name, delivery address, and phone number to ensure accurate doorstep delivery.
• Communication Channels: WhatsApp (Meta) for customer conversations and order updates when initiated by you.

7. Your Rights under the DPDP Act

As a Data Principal in India, you have specific rights regarding your personal information:

• Right to Access: You can request a summary of the personal data we hold about you.
• Right to Correction & Erasure: You can request correction of inaccurate data or deletion of your information once orders are completed.
• Right to Withdraw Consent: You can withdraw your consent for any non-essential communications at any time.
• Right of Grievance Redressal: You have the right to seek redressal of any grievance regarding our data practices.

8. Grievance Redressal Officer

If you have questions, concerns, or requests regarding your personal data, you may reach out directly to our Grievance Officer:

• Name: Suman Bala
• Email: [email protected]
• Turnaround: We acknowledge all grievances within 48 hours and aim for full resolution within 30 days.

9. Policy Updates

We may periodically update this policy to reflect operational or regulatory changes. The latest version will always be published on this page with the updated revision date.